Employee Service Centre Benefits Representative

Come and be a part of the City of Edmonton's Employee Service Centre (ESC) dynamic team! As a Benefits Representative, you'll be responsible for efficient benefits functions that support over 14,000 city employees throughout 8 different departments.

Working with a team of professionals, you will provide efficient solutions and services to the entire organization in a manner that focuses on accuracy, timeliness and exceptional customer service in a fast-paced environment, your day could include the following:

• Process and audit new hires and benefits administration for union and non-union employees
  
• Process and verify employee benefit changes and deductions; administer employee leave plans
  
• Process and ensure accuracy of pay and benefits documents for employee onboarding and transfers
  
• Provide interpretation regarding collective agreements, administrative policies and legislative changes
  
• Provide benefits information in accordance with Collective Agreements, third party processes and applicable legislation
  
• Create, maintain and inactivate permanent and temporary positions in the Human Resources Information System (HRIS)
  
• Process organizational structure and related cost centre changes
  
• Research, problem solve and respond to individual employee pay and benefit enquiries received in a continuous phone queue system, email or chat
  
• Human Resources Information System (HRIS) projects and testing, as required
  

Qualifications:

• Completion of the twelfth (12) school grade
  
• Designation as a Payroll Compliance Practitioner (PCP), or a certificate in benefits administration or human resources administration from a recognized post-secondary institute or professional association
  
• Minimum 3 years related progressively responsible experience in end-to-end union benefits and/or employee transaction administration, including data reconciliation, in a large corporate environment
  

Assets:

• Experience with payroll system upgrades
  

Skills required for success:

• Relevant experience using PeopleSoft and SAP SuccessFactors (or similar HRIS software)
  
• Experience interpreting and applying Collective Agreements for benefits purposes
  
• Highly developed customer service skills and proactive problem-solving abilities, in addition to being able to manage multiple priorities with the ability to meet constant deadlines
  
• Ability to be an active and positive team player
  
• Proficiency in Microsoft Office: Word, & Excel and Google: Docs, Sheets & Gmail and organization charting software (eg. OrgPlus)
  
• Alignment to our Art of Inclusion: Our Diversity and Inclusion Framework
  
• Alignment to our Cultural Commitments
  
• Alignment to our Leadership Competencies
  
• Applicants may be tested
  

Conditions of Employment:

• Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton
  

Work Environment:

• Note: This position ​may be eligible for a hybrid work arrangement ​with ​the flexibility to work from both home and the worksite​
  
• This position is eligible for the EDO program (Earned Day Off)
  
  

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits.

Up to 1 permanent full-time position and 1 temporary full time position for up to 18 months in accordance with article 18.02 of the collective agreement

Hours of Work: 40 hours per week, Monday - Friday

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary: $28.274 - $35.482 (Hourly); $59,036- $74,086 (Annually)

Talent Acquisition Consultant: TD/MZ

Classification Title: ESC Representative
Posting Date: Nov 5, 2024
Closing Date: Nov 19, 2024 11:59:00 PM (MST)
Number of Openings (up to): 2 - Permanent and Temporary Position Full-time
Union: CSU 52
Department: Employee and Legal Services Division
Work Location(s): Century Place, 20th Floor, 9803 - 102A Avenue Edmonton T5J 3A3