Director of Retirement Benefits Administration

CEBS Requirement: Preferred

New York, NY

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The Director of Retirement Benefits Administration is responsible for leading and managing all of the related daily team operations and activities. The team administers multiple Defined Benefit and Defined Contribution retirement plans.
Salary/Rate: $50-60/hour.
Job Type: Full-time.

To be successful in this role, an individual must be able to excel in all of the functions listed below.

Department Leadership

  • Develop team goals and objectives; evaluate and recommend new approaches, policies, and procedures to improve organization and team effectiveness.
  • Serve as senior knowledge resource on retirement plan operations.
  • Provide interpretation and guidance on plan rules and requirements for all retirement plans administered by the Company.
  • Collaborate with other team leaders and serve as a go-to resource for the Member Support team.
  • Serve as a liaison with retirement plan professionals, including Actuaries and Attorneys.

Retirement Plan Compliance and Quality Assurance Oversight

  • Stay up to date on current and upcoming retirement plan related laws, regulations, and other requirements.
  • Stay familiar with, and knowledgeable about, plan documents, Summary Plan Descriptions, policies and procedures for all retirement plans administered by the Company.
  • Ensure compliance with plan policies, procedures, and client directives for each retirement plan administered by the Company.
  • Develop, recommend, and implement a retirement plan compliance calendar, ensuring that work is managed in order to meet all deadlines consistently.
  • Identify risks and exposure in current workflows and processes.
  • Establish and monitor team performance metrics, such as turnaround time, for retirement claims processing.
  • Establish and monitor quality assurance program for retirement claims processing and Member Support.
  • Review retirement plan calculations as needed.

Supervisory Functions

  • Lead, guide, direct, and evaluate team members; provide feedback on individual and team performance.
  • Create open-door environment and build credibility with team.
  • Establish individual performance objectives and goals; hold regular staff meetings with planned agendas to review goals and progress.
  • Demonstrate accountability.
  • Perform disciplinary action when necessary; ensure appropriate documentation is in place for performance related issues.


  • Perform other administrative duties as assigned.

To perform this job successfully, an individual must have the following education and/or experience:

  • Minimum of bachelor’s degree in business management, finance, accounting, or a related field.
  • Minimum of seven years’ experience in administration of retirement plans.
  • Minimum of five years’ experience managing and directing the work of others.

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. The Company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

  • Excellent verbal/written communication and interpersonal skills, including active listening skills.
  • Ability and desire to work in a fast-paced environment with multiple demands and priorities.
  • Ability to manage department workflows in order to consistently meet deadlines.
  • Ability to focus on details, handle multiple tasks, and remain highly organized in a fast-paced environment.
  • Ability to make recommendations to effectively solve problems, using judgment consistent with standards, practices, policies, and procedures.
  • Demonstrate ability to lead and develop team members, objectively coach employees and administer progressive discipline.
  • Demonstrate ability to serve as a knowledgeable and trusted resource to the leadership team.
  • Knowledge of Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
  • Knowledge of basys benefit administration software is preferred.

Strong team player with the ability to work well independently when necessary.

The physical demands listed below are representative of those an individual must meet in order to successfully perform the essential functions of this job.

  • Ability to sit for extended periods of time and to move intermittently throughout the workday.
  • Ability to move in and between various facilities and handle exposure to inclement weather.
  • Ability to travel as necessary.
  • Strong sensory skills, such as good eyesight, good hearing, and dexterity.
  • Good speaking and listening skills.
  • Ability to perform focused work with close attention to detail.
  • Ability to operate office equipment, including computers, copiers, and phones.
  • Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
  • Ability to lift up to 25 pounds.

Crossroads Healthcare Management, LLC

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